Note: Reimbursement is based on reasonable and customary fees. In this section, you will find information on submitting claims.Ĭlaim Forms, as well as additional information, can be found in the Download Centre.

Insured by Sun Life Assurance Company of Canada (Sun Life) More information on Emergency Travel Medical claims is in your welcome package.Group Number for Health and Dental coverage If you don’t provide such proof, your claim may be denied.

The emergency travel assistance provider may request proof of travel (e.g., plane tickets, gas receipts, car rental receipts) to prove travel dates are within the eligible 60 days.

If you receive any subsequent bills for these expenses, please forward them to the emergency travel assistance provider and they will co-ordinate payments with the provincial healthcare plan and Sun Life.

You'll need to reimburse the emergency travel assistance provider for any excess amount paid on your behalf.

You're responsible for expenses incurred that are not covered under our plan or your provincial healthcare plan.

You'll be required to sign an authorization form allowing the emergency travel assistance provider to recover any amount payable to the provincial healthcare plan.

Our emergency travel assistance provider will verify your health coverage and provincial healthcare coverage so payments can be arranged on behalf of yourself, your insured spouse or your insured dependant.

Call the 24-hour helpline listed on your Emergency Travel Medical card immediately or have someone call on your behalf.

You need to refer to your contract to view specific details and exclusions. *If you are a PHI policy owner, you will not see your or your insured family member’s exclusions.

You may see wording related to a group plan that’s not applicable, but the coverage details will be correct. Note: The my Sun Life Mobile app and web services are available to Sun Life group benefits clients.

Download it for iPhone, BlackBerry and Android 3 devices at sunlife.ca/mobile.

You can also submit a medical or dental claim on the go using the my Sun Life Mobile app.

If you’ve already registered for Customer Access, you don’t need to register again. Not registered yet? Register online at my Sun Life or by phone at 1-877-SUN-LIFE (1-87).

Find out if a drug is eligible (available on Health Coverage Choice) 2.

View your coverage details and claim history.

Get your claim payments deposited into your bank account.

Submit your claims online for vision, paramedical and dental claims, if applicable.

Dental claim sun life insurance canada